Terms & Conditions

Last updated: May 30, 2025

At The Job Accelerator, we strive to deliver a transparent and customer-friendly experience. Our cancellation and refund policy is designed to be fair and accommodating, while ensuring operational clarity.

Cancellation Policy

• Cancellation requests will be considered only if made within 7 days of placing the order.
• Cancellations may not be accepted if the service or product has already been processed, scheduled, or delivered.
• Certain services or digital products may be non-cancellable once accessed or delivered.

Refund Policy

• If you are not satisfied with the service received, or believe it does not match what was described, please contact our support team within 30 days of access or delivery.
• Requests for refunds will be reviewed on a case-by-case basis. Valid reasons may include:
  • Technical issues preventing access
  • Material defects in course content or delivery
  • Quality concerns raised and verified by our team
• Once approved, refunds will be processed within 15 working days to the original payment method.

Non-Refundable Items

• Refunds are not applicable on:
  • Services already rendered or completed
  • Customised coaching sessions
  • Programs that have been partially or fully accessed/downloaded
  • Offers or promotional discounts after enrollment

Complaints & Disputes

For concerns or dissatisfaction, please reach out to our support team within 7 days of receiving the service. Our team will evaluate your complaint and suggest appropriate remedies, which may include a partial refund, credit note, or alternate service.

Contact Us

For cancellation or refund requests, please write to:
Email: info@thejobaccelerator.com